Job Openings + RFPs

Bryant Park Corporation is hiring part-time, seasonal staff responsible for assisting with customer service at the Bank of America Winter Village. The Winter Village is one of the most popular winter destinations in NYC and includes Manhattan’s only free-admission ice skating rink, iceless curling, Cozy Igloos, and more than 150 Holiday shops. Winter Associates can expect to work in the following areas:

• Staffing the Bryant Park Tickets + Info kiosk. Responsibilities include but are not limited to opening and closing the kiosk as well as assisting visitors with booking skate times and answering questions about the Rink, Holiday Shops, and other park amenities. Associates will sometimes need to step outside the kiosk to assist with crowd control and/or line management.
• Winter Village communications. Responsibilities include but are not limited to responding to general inquiries via email, phone, and in-person, assisting the public with rebooking and refunds of tickets, and providing advice and guidance to guests. Associates can expect to work at the in-park kiosk and in the executive office.
• Assisting with large public events. Examples include the Bryant Park Tree Lighting, Santa’s Corner, and Kids Week. Responsibilities at these events include but are not limited to crowd control, checking tickets, and answering questions from members of the public.
• Staffing the Bryant Park Shop. Responsibilities in the Shop may include but are not limited to opening and closing the kiosk, taking inventory and restocking merchandise, maintaining a clean and organized product display, processing transactions, actively engaging with customers, answering questions, managing a cash drawer, and recommending products.
• Helping with periodic tasks in the office and park, like filing, laminating, research, maintaining clean workspaces, doing inventory, and others to be determined.

Associates can expect to work 20-40 hours per week. Preference will be given to candidates who are willing to work on nights, weekends, and holidays.

Minimum Qualifications

• At least 1 year of retail sales, customer service, or visitor services experience.
• High school diploma or GED certificate.
• Required Knowledge, Skills, Abilities
• Strong communication and interpersonal skills; ability to work in a team environment
• Outgoing, mature, positive, and proactive
• Responsible and detail-oriented with excellent observation skills
• Organized and able to prioritize tasks in order of importance
• Ability and willingness to work evenings, weekends, and major holidays
• Access and responsiveness to email and text
• Ability to lift to 25 pounds at waist level
• Ability and willingness to work outside in a variety of weather, stand for long periods of time, and get your hands dirty

Preferred Qualifications

• Cash handling experience
• Bachelor’s Degree

What We Offer

• Perks include free skate rentals at Winter Village, and discounts at select park food vendors.
• Opportunities for professional development, through which participants can develop skills and knowledge applicable to the urban planning, event, and public space management fields, among others.

This position begins with a three-week trial period. Associates who receive a passing evaluation after 3 weeks will be invited to continue in their position.

The Winter Associate role will start in mid-October and is expected to run through early March. The length of the season and hours of operation are subject to change. Successful hires will be eligible for other seasonal employment opportunities with Bryant Park and its sister company, 34th Street Partnership.

To Apply
Interested candidates should email their resume and a cover letter to winterjob@34bp.org with “Bryant Park Winter Associate Application” in the subject line.

Bryant Park Corporation and the 34th Street Partnership are hiring seasonal Winter Associate Managers to oversee customer service staff at the Bank of America Winter Village and the Herald Square Holiday Fair.

Winter Managers must be energetic and assertive team leaders, enjoy working with the public in a variety of weather conditions, and be willing to get their hands dirty. A successful Winter Manager will have excellent customer service instincts, strong organizational skills, and the ability to multitask. The responsibilities of the Winter Associate Manager include, but are not limited to:

• Oversee the team of Winter Associates at both locations. This includes assigning duties and posts, monitoring breaks, ensuring staff are following schedules and procedures, and providing direction and support throughout the shift.
• Supervise day-to-day operations. Monitor staffing, guest flow, cleanliness, inventory, and general conditions at assigned areas and address issues as they arise.
  Field issues escalated by Winter Associates. Answer questions, resolve customer service concerns, make on-the-ground judgment calls, and determine when an issue needs to be escalated to office or senior management.
• Support customer services and crowd management. Assist with line management, crowd control, ticketing, and other public-facing responsibilities as needed.
• Coordinate between jobsites and departments. Communicate with office staff, park staff, and Winter Associates to ensure operational needs are addressed.
• Step into associate-level duties when needed. Managers should be prepared to perform the same customer service, ticketing, retail, attraction, crowd management, and other operational tasks expected of Winter Associates when staffing or operational needs require it.
• Monitor operating procedures. Ensure staff are following established procedures and immediately address safety or operational concerns.

Minimum Qualifications

• Staff management or supervisory experience
• Retail, customer service, visitor services, event operations, or related experience
• Strong communication and interpersonal skills
• Ability to work effectively as part of a team and lead staff in a fast-paced public environment
• Strong judgment and problem-solving skills
• Ability to multitask and prioritize tasks based on operational needs
• Ability and willingness to work evenings, weekends, and major holidays 

Required Knowledge, Skills, and Abilities

• Outgoing, mature, positive, and proactive
• Responsible and detail-oriented with excellent observation skills.
• Organized and able to prioritize tasks in order of importance.
• Strong customer service instincts and ability to handle difficult or unexpected situations professionally.
• Ability to give clear direction and hold staff accountable for following procedures and schedules.
• Willingness and ability to work outside in a variety of weather conditions and stand for long periods of time.
• Willingness to get hands dirty and assist with physical and operational tasks.
• Must be able to lift, stand, stoop, walk, and reach comfortably throughout the shift
• Ability to lift to 25 pounds at waist level
• Access to a cell phone with photo and texting capability
• Access and responsiveness to email

Preferred Qualifications

• Bachelor’s degree

Managers can expect to work approximately 30–40 hours per week. Availability to work nights, weekends, and major holidays are required.

The Winter Associate Manager role is expected to begin in mid-October and run through early March. The length of this position and hours of operation is subject to change based on our staffing needs.

This position begins with a three-week trial period. Managers who receive a passing evaluation after three weeks will be invited to continue in the position.

To Apply
Interested candidates should email their resume and a cover letter to winterjob@34bp.org with “Winter Associate Manager Application” in the subject line.

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